Many North American Van Lines reviews praise the company for its professionalism and effectiveness in handling domestic and international relocations. Customers frequently appreciate the comprehensive range of services offered, including the convenience of full-service packing and the reliability of their advanced tracking systems.
However, customer experiences can vary. Some reviews indicate instances of inconsistency in service quality, potentially due to the involvement of different local agents and subcontractors across various regions. Additionally, some customers report challenges with communication and coordination, as well as occasional discrepancies between initial cost estimates and the final billing.
Our Experience With North American Van Lines
North American Van Lines’ website is rich with helpful information and tools for customers. It provides clear details on their services, the moving process, and contact options right from the homepage. Additionally, the site features advanced tracking capabilities, allowing customers to monitor their belongings 24/7 using GPS technology.
To test their quote process, we submitted information for two different moves:
- A long-distance move from Brooklyn, NY, to Charlotte, NC.
- A short-distance move from Brooklyn, NY, to Hoboken, NJ.
The company prompted us to perform a virtual home assessment, which typically includes taking a video or photos of your home and belongings to provide an accurate inventory for the moving company. This step ensures precise quotes by allowing the company to see the size and quantity of items to be moved.
While we received estimates in the pricing section, the process was not completed online. However, team members who called in provided similar information and successfully obtained detailed quotes.