BBC Trust

This page explains how you can complain about something that is not:

• an editorial complaint
• a fair trading complaint
• a Digital Switchover Help Scheme complaint
• a TV Licensing complaint; or
• a complaint relating to the Trust or the Trust Unit

If you want to complain about any other aspect of the BBC's work or operations, you need to complain first to the BBC executive via the BBC Complaints website.

How to appeal

If you are unhappy with your response from the BBC Executive you can appeal to the Trust. You can find how to appeal in the Trust's general complaints procedure:

Complaints framework - Procedure no. 4: General complaints and appeals procedures

Fframwaith Cwynion y BBC - Gweithdrefn rhif 4: Gweithdrefnau cwynion cyffredinol ac apeliadau

Appeals considered by the Trust

Complaints and Appeals Board (since December 2011)

General appeals findings (prior to December 2011)