Design process: the roles of the client, user, designer and maker

Part of Technology and DesignDesign and innovation

Key points about the design process

  • Creating a successful product involves a series of planned steps, each contributing to a well designed outcome.
  • From initial ideas to final evaluation, every stage builds on the last, ensuring the product meets the intended needs.
  • Key people play distinct roles in designing, making and using the product.
  • Their collaboration throughout planning, making and testing is crucial to shaping effective, functional designs.
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Understanding the design process

  1. Design opportunity
    Spot a problem or need that your product could solve.
    If you notice people often lose their keys, the design opportunity is to create something to help them keep track of their keys.
    This step defines why you are making the product and who it will help.

  2. Research
    Gather information about the problem, existing solutions and the best materials or technology to use.
    If designing a phone charger, you might look into battery types, compare current chargers, or read reviews to learn what people like or dislike.
    Good research gives you the knowledge to design a product that meets user needs and stands out from similar products.

  3. Brief
    Write a clear goal or statement for your design, outlining what it must achieve and any limits (like size or cost).
    For a key holder, the brief might be 'design a portable key holder that’s easy to carry, keeps track of keys and is durable and stylish.'
    This is the plan or 'mission' for your product, keeping the design focused and clear.

  4. Specification
    Create a list of specific requirements for your design, like dimensions, materials, or durability standards.
    For the key holder, specifications could include size (must fit in a pocket), material (lightweight and durable) and features (clip for easy attachment).
    Specifications are a checklist to make sure your design meets all necessary requirements.

  5. Idea generation and development
    Sketch, model, or visualise different ideas, refining and choosing the best ones.
    You might draw or 3D model different key holder designs—a keychain, a pouch, or a clip on device—before selecting the most practical design.
    This step encourages creativity and helps find the strongest ideas to develop further.

  6. Manufacture
    Build a prototype or first version of your product using the chosen materials and techniques.
    You might create a prototype of your key holder using a 3D printer or assemble it by hand to test how well it meets your specifications.
    Manufacturing allows you to turn your design into something physical and test if it works as planned.

  7. Testing and evaluation
    Test the product’s performance, gather feedback and look for areas to improve.
    You could test if the key holder securely holds keys, is easy to use and is durable. Feedback from other users might suggest tweaks to improve its design.
    This step ensures that the final product is reliable, user friendly and ready for real world use.

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Analysing the design process

After completing all stages, reviewing each step helps learn from the design journey.

Ask:

  • did I clearly identify the problem in the design opportunity stage?
  • was my research thorough and relevant?
  • does the final product match the brief and specification?
  • was feedback during testing helpful for making improvements?

By analysing each stage, you can see what worked well and what could be improved in future projects.

The client, user, designer and maker each play key roles in product development. They collaborate throughout commissioning design manufacture and evaluation stages. Clear communication ensures the product meets functional and aesthetic needs.

Each party's input is essential in delivering a successful product that satisfies client expectations and user requirements.

Learn more about understanding the design process.

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Roles of client, user, designer and maker

The client's role

  1. Commissioning: defines requirements; sets budget and timescale
  2. Design: approves designs and ensures alignment with goals
  3. Manufacture: oversees progress; ensures quality meets expectations
  4. Evaluation: reviews final product; checks if requirements are met

The user's role

  1. Commissioning: provides feedback on needs, preferences, and functionality
  2. Design: offers input on usability, practicality, and aesthetics
  3. Manufacture: may give feedback on prototypes or during testing stages
  4. Evaluation: assesses performance, comfort, durability, and overall satisfaction

The designer's role

  1. Commissioning: develops concepts; ensures client and user requirements are met
  2. Design: creates detailed designs; considers materials functionality
  3. Manufacture: communicates design specifications; ensures manufacturability
  4. Evaluation: reviews product; tests it against design specifications

The maker's role

  1. Commissioning: collaborates with client and designer to plan production
  2. Design: provides input on manufacturability; cost effectiveness
  3. Manufacture: produces the product, ensuring quality control
  4. Evaluation: ensures product meets specifications; suggests improvements

BBC Bitesize Design and Technology - Design Process

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