Homepage

Accessibility links

  • Skip to content
  • Accessibility Help
BBC Account
Notifications
  • Home
  • News
  • Sport
  • Weather
  • iPlayer
  • Sounds
  • Bitesize
  • CBeebies
  • CBBC
  • Food
  • Home
  • News
  • Sport
  • Business
  • Innovation
  • Culture
  • Travel
  • Earth
  • Video
  • Live
More menu
Search BBC
  • Home
  • News
  • Sport
  • Weather
  • iPlayer
  • Sounds
  • Bitesize
  • CBeebies
  • CBBC
  • Food
  • Home
  • News
  • Sport
  • Business
  • Innovation
  • Culture
  • Travel
  • Earth
  • Video
  • Live
Close menu

Breadcrumb

  • iPlayer help home
  • Computer issues

Computer issues

  • Why do the play controls remain on screen?
  • Troubleshooting problems on a computer or laptop
  • Why do I get a blank screen when switching to full screen?
  • Why do I need JavaScript and how do I enable it?
  • Why is there a blank screen on the website where programmes would normally play?
  • How do I clear the cache (browsing data or temporary internet files)?
  • Why am I seeing an error message when I try to play BBC audio and video?
Subscribe to Computer issues

Browse our help categories

Getting Started

About BBC iPlayer and our policies
Accessibility
Getting started with BBC iPlayer
Need more help?
Parental controls
Signing in
Supported devices

Watching iPlayer

Downloading
Features
Programme availability
Recent changes to iPlayer
Watching outside the UK

Resolving Issues

Mobile and tablet issues
Playback issues
Smart TV and games console issues
Computer issues

Children's Experience

About the Children's Experience

Explore the BBC

  • Home
  • News
  • Sport
  • Weather
  • iPlayer
  • Sounds
  • Bitesize
  • CBeebies
  • CBBC
  • Food
  • Home
  • News
  • Sport
  • Business
  • Innovation
  • Culture
  • Travel
  • Earth
  • Video
  • Live
  • Terms of Use
  • About the BBC
  • Privacy Policy
  • Privacy Policy
  • Cookies
  • Cookies
  • Accessibility Help
  • Parental Guidance
  • Contact the BBC
  • Make an editorial complaint
  • BBC emails for you
  • Advertise with us
Copyright © 2025 BBC. The BBC is not responsible for the content of external sites. Read about our approach to external linking.